SoleMate Wholesalers receives a high volume of customer inquiries daily, ranging from product availability to shipping details. With Deskhero, these inquiries are managed through a ticketing system, ensuring no query is left unanswered. The AI capabilities of Deskhero analyze previous tickets and knowledge base articles to suggest relevant responses, significantly reducing the response time.
The AI also leverages OpenAI Embeddings from uploaded files like policies, manuals, and presentations. This feature allows the customer support team to provide accurate information quickly, without having to manually search through numerous documents.
Deskhero's website scraping feature is used to keep the knowledge base updated with the latest product information from the company's website. The AI then uses this data to enhance search results and reply suggestions.
Through Deskhero's REST API, SoleMate Wholesalers integrates the platform with their existing systems, allowing for seamless data exchange and improved efficiency.
Overall, the use of Deskhero's advanced AI capabilities has led to improved customer satisfaction, reduced response times, and increased efficiency in SoleMate Wholesalers' customer support operations.
How does Deskhero's AI improve response times?
Deskhero's AI analyzes previous tickets and knowledge base articles to suggest relevant responses to new inquiries. This reduces the time spent searching for information and drafting responses.
How does the website scraping feature work?
Deskhero's website scraping feature automatically extracts and updates the knowledge base with the latest product information from the company's website. This ensures the AI always has the most current data to work with.
Can Deskhero integrate with our existing systems?
Yes, through Deskhero's REST API, you can integrate the platform with your existing systems for seamless data exchange.
* This article provides an example of how a fictive company in the Wholesale of Footwear Components and Accessories industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
