IceBlast Beverages receives numerous customer queries and complaints daily. They utilize Deskhero's ticket management system to handle these efficiently. The advanced AI capabilities of Deskhero assist in automatically sorting these tickets based on their urgency and topic, ensuring that no customer query goes unanswered.
The company also uses Deskhero's knowledge base feature to store all essential information about their products and services. The AI capabilities of Deskhero help in creating articles from uploaded files like policies, manuals, and presentations. This has significantly reduced the time taken to create and update the knowledge base, ensuring that all information is up-to-date and easily accessible.
Deskhero's advanced AI capabilities also come into play when providing suggested replies to customer queries. By leveraging OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files, Deskhero can generate accurate and relevant responses, thereby reducing the response time and improving customer satisfaction.
IceBlast Beverages also uses Deskhero's website scraping feature to keep track of market trends, competitor strategies, and customer feedback from various online sources. The AI capabilities of Deskhero enhance this feature by analyzing the scraped data and providing actionable insights.
Finally, the comprehensive search bar powered by AI helps IceBlast Beverages' customer support team to quickly find relevant information from the vast amount of data stored in the system. This feature has greatly improved the efficiency of the customer support team.
How does Deskhero's AI capabilities improve the ticket management system?
Deskhero's AI capabilities help in automatically sorting and prioritizing the tickets based on their urgency and topic. This ensures that all customer queries are addressed in a timely manner.
How does Deskhero's AI capabilities enhance the knowledge base feature?
Deskhero's AI capabilities assist in generating articles for the knowledge base from uploaded files like policies, manuals, and presentations. This ensures that all information is up-to-date and easily accessible.
How does Deskhero's AI capabilities contribute to generating suggested replies?
By leveraging OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files, Deskhero's AI capabilities can generate accurate and relevant responses to customer queries.
* This article provides an example of how a fictive company in the Wholesale of frozen fruit and vegetable juices industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
