Arctic Meats has a large customer base with diverse needs. To manage their customer support efficiently, they use Deskhero's user groups feature. This allows them to categorize their customers into different groups and assign specific support teams to each group. Deskhero's AI enhances this process by suggesting the most appropriate user group for new customers based on their profile and past interactions.
The AI also plays a crucial role in managing the support tickets at Arctic Meats. It uses OpenAI Embeddings from previous tickets to suggest replies, reducing the time taken to respond and improving the quality of the responses.
Arctic Meats also uses Deskhero's knowledge base feature to provide self-service options to their customers. The AI enhances the search results on the knowledge base by using embeddings from uploaded files like policies, manuals, and presentations. This helps customers find the information they need quickly and reduces the load on the support team.
Furthermore, Arctic Meats uses Deskhero's website scraping feature to keep their knowledge base updated with the latest information from their website. The AI uses this data to further enhance the suggested replies and search results.
By leveraging Deskhero's advanced AI capabilities, Arctic Meats has been able to improve their helpdesk services and increase customer satisfaction.
How does Deskhero's AI suggest the most appropriate user group for new customers?
Deskhero's AI uses OpenAI Embeddings from the customer's profile and past interactions to understand their needs and suggest the most appropriate user group.
How does Deskhero's AI improve the quality of the support ticket responses?
The AI uses embeddings from previous tickets to suggest replies. This ensures that the responses are consistent and based on the company's past interactions with customers.
How does Deskhero's website scraping feature enhance the knowledge base?
Deskhero's website scraping feature automatically extracts the latest information from your website and adds it to the knowledge base. The AI uses this data to enhance the suggested replies and search results.
* This article provides an example of how a fictive company in the Wholesale of frozen meat products industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
