Chilled Cuts receives a high volume of customer inquiries every day. To manage these effectively, they use Deskhero's ticket management system. The advanced AI capabilities of Deskhero help in automatically categorizing these tickets based on their content and prioritizing them based on urgency. This allows the support team to respond to the most critical issues first.
Deskhero's AI also plays a crucial role in speeding up the response time. It uses OpenAI Embeddings from previous tickets and knowledge base articles to suggest replies. This not only reduces the time taken to respond but also ensures that the responses are consistent and accurate.
Chilled Cuts also uses Deskhero's knowledge base feature to provide self-service options to their customers. The AI enhances the search results on the knowledge base by using embeddings from uploaded files like policies, manuals, and presentations. This has led to a decrease in the number of support tickets as customers can find the information they need more easily.
Furthermore, Chilled Cuts uses Deskhero's website scraping feature to keep their knowledge base updated with the latest information from their website. The AI uses this data to further enhance the suggested replies and search results.
Overall, by leveraging Deskhero's advanced AI capabilities, Chilled Cuts has been able to optimize their customer support and improve business efficiency.
How does Deskhero's AI prioritize the support tickets?
Deskhero's AI uses OpenAI Embeddings from the content of the tickets to understand their context and urgency. It then prioritizes the tickets based on this understanding.
How does Deskhero's AI ensure the accuracy of the support ticket responses?
The AI uses embeddings from previous tickets and knowledge base articles to suggest replies. This ensures that the responses are consistent with the company's past interactions and policies.
How does Deskhero's website scraping feature work?
Deskhero's website scraping feature automatically extracts the latest information from your website and adds it to the knowledge base. The AI uses this data to enhance the suggested replies and search results.
* This article provides an example of how a fictive company in the Wholesale of frozen meat products industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
