PolishPro Ltd. uses Deskhero's AI capabilities to manage their extensive knowledge base, which includes product manuals, maintenance guides, and product details. The AI feature automatically creates articles from uploaded Word, PowerPoint, and PDF files, simplifying information access and sharing for the customer service team.
The company also employs the AI-powered comprehensive search bar to swiftly locate relevant content from previous tickets, knowledge base articles, and scraped website data. This drastically cuts down the time spent on searching for information, allowing the customer service team to concentrate more on resolving customer issues.
Deskhero's AI capabilities also assist PolishPro Ltd. in handling their customer service tickets. The AI uses OpenAI Embeddings to suggest responses based on the content of the tickets, enabling the customer service team to deliver quicker and more precise responses.
PolishPro Ltd. has also incorporated Deskhero's REST API into their system, enabling them to automate certain tasks such as ticket creation and user group management. This further improves their customer service efficiency and reduces manual workload.
Overall, the implementation of Deskhero's advanced AI capabilities has significantly enhanced PolishPro Ltd.'s customer service operations, leading to improved customer satisfaction and increased operational efficiency.
How does the AI create articles from uploaded files?
The AI uses OpenAI Embeddings to comprehend the content of the uploaded files and then creates articles based on that content. This process is fully automated and does not require manual intervention.
How does the AI suggest responses to customer service tickets?
The AI uses OpenAI Embeddings to analyze the content of the customer service tickets and then suggests responses based on similar previous tickets and relevant knowledge base articles.
Can the AI manage complicated customer inquiries?
Yes, the AI is capable of managing complicated inquiries by leveraging the extensive knowledge base and previous tickets. However, it is also designed to escalate complex issues to human agents when necessary.
* This article provides an example of how a fictive company in the Wholesale of grinding and polishing machines industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
