GrindMaster Inc. uses Deskhero's AI capabilities to manage their vast knowledge base, which includes user manuals, troubleshooting guides, and product specifications. The AI feature automatically generates articles from uploaded Word, PowerPoint, and PDF files, making it easier for the support team to access and share information with customers.
The company also utilizes the AI-powered comprehensive search bar to quickly find relevant content from previous tickets, knowledge base articles, and scraped website data. This significantly reduces the time spent on searching for information and allows the support team to focus more on resolving customer issues.
Deskhero's AI capabilities also help GrindMaster Inc. in managing their support tickets. The AI uses OpenAI Embeddings to suggest replies based on the content of the tickets, enabling the support team to provide faster and more accurate responses.
GrindMaster Inc. has also integrated Deskhero's REST API into their system, allowing them to automate certain tasks such as ticket creation and user group management. This further enhances their support efficiency and reduces manual workload.
Overall, the use of Deskhero's advanced AI capabilities has greatly improved GrindMaster Inc.'s customer support services, resulting in higher customer satisfaction and increased productivity.
How does the AI generate articles from uploaded files?
The AI uses OpenAI Embeddings to understand the content of the uploaded files and then generates articles based on that content. This process is automatic and requires no manual intervention.
How does the AI suggest replies to support tickets?
The AI uses OpenAI Embeddings to analyze the content of the support tickets and then suggests replies based on similar previous tickets and relevant knowledge base articles.
Can the AI handle complex customer queries?
Yes, the AI is capable of handling complex queries by leveraging the vast knowledge base and previous tickets. However, it is also designed to escalate complex issues to human agents when necessary.
* This article provides an example of how a fictive company in the Wholesale of grinding and polishing machines industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
