Silky Strands Inc. was facing challenges in managing their helpdesk services due to a large number of incoming queries. They chose to implement Deskhero to better manage these queries and improve their response time.
Deskhero's advanced AI capabilities allowed Silky Strands Inc. to leverage OpenAI Embeddings from previous tickets, knowledge base articles, and other resources to generate suggested replies. This greatly reduced the time taken to respond to customer queries and improved the quality of their responses.
The comprehensive search bar provided by Deskhero enabled the helpdesk team to quickly find relevant information from the knowledge base, tickets, and other resources. This resulted in more accurate responses and increased customer satisfaction.
Deskhero's custom fields and structured data lists helped the team to categorize and prioritize tickets effectively. This led to a more organized workflow and a decrease in missed or delayed responses.
By using Deskhero's REST API, Silky Strands Inc. was able to integrate the platform with their existing systems, creating a seamless workflow and further enhancing their helpdesk services.
How does Deskhero's AI improve the quality of responses?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and other resources to generate suggested replies. This helps in providing more accurate and relevant responses.
Can Deskhero help in organizing helpdesk tickets?
Yes, Deskhero allows for the use of custom fields and structured data lists to categorize and prioritize tickets effectively. This leads to a more organized workflow and a decrease in missed or delayed responses.
Can Deskhero be integrated with existing systems?
Yes, Deskhero's REST API allows for easy integration with existing systems, ensuring a seamless workflow.
* This article provides an example of how a fictive company in the Wholesale of Hair Care Products industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
