TimberTop Wholesale receives hundreds of inquiries daily from contractors, retailers, and individual customers. Managing these inquiries was a challenge until they implemented Deskhero. The platform's advanced AI capabilities, leveraging OpenAI embeddings, have significantly improved the efficiency of their customer support.
With Deskhero, TimberTop can automatically generate suggested replies to customer inquiries based on previous tickets, knowledge base articles, and uploaded files like policies and manuals. This has not only reduced the workload of their support team but also improved response times.
The AI-powered comprehensive search bar has made it easier for the support team to find relevant content quickly. This feature has been particularly useful in handling complex inquiries that require detailed responses.
Deskhero's website scraping feature has also proved invaluable. It allows TimberTop to pull data from various online sources, which is then used to enhance the knowledge base and improve the accuracy of suggested replies.
Finally, the REST API has enabled TimberTop to integrate Deskhero with their existing systems, further streamlining their customer support processes.
How has Deskhero improved response times at TimberTop?
Deskhero's AI capabilities allow TimberTop to automatically generate suggested replies to customer inquiries, significantly reducing the time it takes to respond to customers.
What is the role of the comprehensive search bar in TimberTop's customer support?
The comprehensive search bar, powered by AI, helps TimberTop's support team find relevant content quickly, making it easier to handle complex inquiries.
How does TimberTop use Deskhero's website scraping feature?
TimberTop uses Deskhero's website scraping feature to pull data from various online sources. This data is used to enhance the knowledge base and improve the accuracy of suggested replies.
* This article provides an example of how a fictive company in the Wholesale of Hardwood Flooring industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
