Oak & Maple Wholesale receives a high volume of customer inquiries every day. Managing these inquiries was a challenge until they implemented Deskhero. The platform's advanced AI capabilities have significantly improved the efficiency of their helpdesk services.
Deskhero's AI capabilities allow Oak & Maple to automatically generate suggested replies to customer inquiries based on previous tickets, knowledge base articles, and uploaded files. This has not only reduced the workload of their support team but also improved customer satisfaction.
The AI-powered comprehensive search bar has been a game-changer for Oak & Maple. It allows their support team to quickly find relevant content, making it easier to handle complex inquiries and provide accurate responses.
Oak & Maple also uses Deskhero's website scraping feature to pull data from various online sources. This data is used to enhance their knowledge base and improve the accuracy of suggested replies.
Finally, the REST API has allowed Oak & Maple to seamlessly integrate Deskhero with their existing systems, further improving their helpdesk services.
How has Deskhero improved helpdesk services at Oak & Maple?
Deskhero's AI capabilities allow Oak & Maple to automatically generate suggested replies to customer inquiries, significantly reducing the workload of their support team and improving customer satisfaction.
What role does the comprehensive search bar play in Oak & Maple's helpdesk services?
The comprehensive search bar, powered by AI, allows Oak & Maple's support team to quickly find relevant content, making it easier to handle complex inquiries.
How does Oak & Maple use Deskhero's website scraping feature?
Oak & Maple uses Deskhero's website scraping feature to pull data from various online sources. This data is used to enhance their knowledge base and improve the accuracy of suggested replies.
* This article provides an example of how a fictive company in the Wholesale of Hardwood Flooring industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
