ThermoFlow Supplies deals with a wide variety of customer queries daily. To manage these efficiently, they use Deskhero's AI capabilities. The AI uses OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to find relevant content. This content is then processed through OpenAI's ChatGPT to generate suggested replies, improving response time and accuracy.
The company also leverages Deskhero's AI to improve its search functionality. The AI uses the same embeddings to provide the most relevant results when a customer or a support agent performs a search, making it easier to find the required information swiftly.
Deskhero's AI also assists ThermoFlow Supplies in maintaining a comprehensive and current knowledge base. The AI can generate new articles from Word, PowerPoint, and PDF files, ensuring that the knowledge base is always updated with the latest information from the company's manuals and presentations.
Furthermore, the AI's ability to scrape data from websites allows ThermoFlow Supplies to stay abreast of the latest industry trends and updates, which can be integrated into their product offerings and customer support.
Overall, Deskhero's AI capabilities have allowed ThermoFlow Supplies to enhance their customer experience, improve support efficiency, and keep their knowledge base updated.
How does Deskhero's AI assist in handling customer queries?
Deskhero's AI uses OpenAI Embeddings from various sources to find relevant content for a customer query. This content is then used to generate suggested replies, improving response time and accuracy.
How does Deskhero's AI improve search functionality?
When a search is conducted, Deskhero's AI uses OpenAI Embeddings to provide the most relevant results. This makes it easier for customers and support agents to find the required information swiftly.
How does Deskhero's AI keep the knowledge base updated?
Deskhero's AI can generate new knowledge base articles from Word, PowerPoint, and PDF files. This ensures that the knowledge base is always updated with the latest information from the company's manuals and presentations.
* This article provides an example of how a fictive company in the Wholesale of Heating Equipment and Supplies industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
