WarmTech Wholesalers receives numerous customer inquiries every day. To handle these efficiently, they utilize Deskhero's AI capabilities. The AI uses OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to find relevant content. This content is then sent through OpenAI's ChatGPT to generate suggested replies, significantly enhancing response time and accuracy.
The company also uses Deskhero's AI to enhance its search results. When a customer or a support agent conducts a search, the AI uses the same embeddings to provide the most relevant results, making it easier to find the necessary information quickly.
Deskhero's AI also aids WarmTech Wholesalers in maintaining a comprehensive and current knowledge base. The AI can generate new articles from Word, PowerPoint, and PDF files, ensuring that the knowledge base always contains the latest information from the company's manuals and presentations.
Moreover, the AI's ability to scrape data from websites enables WarmTech Wholesalers to stay updated about the latest industry trends and updates, which can be incorporated into their product offerings and customer support.
Overall, Deskhero's AI capabilities have helped WarmTech Wholesalers to improve their support efficiency, enhance customer satisfaction, and maintain an updated knowledge base.
How does Deskhero's AI aid in managing customer inquiries?
Deskhero's AI uses OpenAI Embeddings from various sources to find relevant content for a customer inquiry. This content is then used to generate suggested replies, significantly enhancing response time and accuracy.
How does Deskhero's AI enhance search results?
When a search is performed, Deskhero's AI uses OpenAI Embeddings to provide the most relevant results. This makes it easier for customers and support agents to find the necessary information quickly.
How does Deskhero's AI maintain the knowledge base?
Deskhero's AI can generate new knowledge base articles from Word, PowerPoint, and PDF files. This ensures that the knowledge base always contains the latest information from the company's manuals and presentations.
* This article provides an example of how a fictive company in the Wholesale of Heating Equipment and Supplies industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
