LockMaster Wholesale receives hundreds of customer inquiries daily, ranging from product specifications to installation instructions. The company uses Deskhero's ticket management system to efficiently handle these inquiries. The advanced AI capabilities of Deskhero analyze previous tickets and knowledge base articles to suggest relevant responses, significantly reducing response times.
The company also utilizes Deskhero's custom fields and structured data lists to categorize and prioritize tickets. This feature, combined with the AI's ability to analyze and predict ticket urgency based on previous interactions, helps the support team manage their workload effectively.
LockMaster Wholesale has a comprehensive knowledge base, including manuals and policy documents uploaded in various formats like Word, PowerPoint, and PDF. Deskhero's AI capabilities extract information from these files and use it to enhance the search results and suggested replies, making the knowledge base more accessible and useful.
The company's website contains valuable information about its products. Deskhero's website scraping feature allows LockMaster to incorporate this data into its support operations. The AI analyzes the scraped data, along with the information from tickets and the knowledge base, to provide comprehensive and accurate support.
Finally, LockMaster uses Deskhero's REST API to integrate the platform with its existing systems. This seamless integration allows the company to leverage the power of Deskhero's AI across its operations, enhancing efficiency and customer satisfaction.
How does Deskhero's AI improve response times?
Deskhero's AI analyzes previous tickets and knowledge base articles to suggest relevant responses to new inquiries. This reduces the time support staff spend on researching and drafting responses.
Can Deskhero's AI analyze files in different formats?
Yes, Deskhero's AI can extract information from files in various formats like Word, PowerPoint, and PDF. This information is used to enhance search results and suggested replies.
How does Deskhero's website scraping feature work?
Deskhero's website scraping feature extracts information from your website. The AI then analyzes this data, along with the information from tickets and the knowledge base, to provide comprehensive support.
* This article provides an example of how a fictive company in the Wholesale of Hinges, Locks, Fasteners and Associated Products industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
