FastenPro Suppliers receives numerous customer inquiries every day. The company uses Deskhero's ticket management system to handle these inquiries. The AI capabilities of Deskhero analyze previous tickets and the knowledge base to suggest relevant responses, significantly reducing response times.
The company also uses Deskhero's custom fields and structured data lists to categorize and prioritize tickets. The AI's ability to analyze and predict ticket urgency based on previous interactions helps the support team manage their workload effectively.
FastenPro has an extensive knowledge base, including product manuals and safety instructions in various formats like Word, PowerPoint, and PDF. Deskhero's AI capabilities extract information from these files and use it to enhance the search results and suggested replies, making the knowledge base more accessible and useful.
The company's website contains important information about its products. FastenPro uses Deskhero's website scraping feature to incorporate this data into its support operations. The AI analyzes the scraped data, along with the information from tickets and the knowledge base, to provide comprehensive and accurate support.
Finally, FastenPro uses Deskhero's REST API to integrate the platform with its existing systems. This seamless integration allows the company to leverage the power of Deskhero's AI across its operations, enhancing efficiency and customer satisfaction.
How does Deskhero's AI improve ticket management?
Deskhero's AI analyzes previous tickets and the knowledge base to suggest relevant responses to new inquiries. It also predicts ticket urgency based on previous interactions, helping the support team prioritize their workload.
Can Deskhero's AI analyze files in different formats?
Yes, Deskhero's AI can extract information from files in various formats like Word, PowerPoint, and PDF. This information is used to enhance search results and suggested replies.
How does Deskhero's website scraping feature work?
Deskhero's website scraping feature extracts information from your website. The AI then analyzes this data, along with the information from tickets and the knowledge base, to provide comprehensive support.
* This article provides an example of how a fictive company in the Wholesale of Hinges, Locks, Fasteners and Associated Products industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
