HingeHub Distributors has a vast knowledge base, including product catalogs, installation guides, and safety instructions. The company uses Deskhero's AI to analyze these documents and generate relevant articles for the knowledge base. This automated process saves time and ensures that the knowledge base is always up-to-date.
The company also uses Deskhero's custom email domains and user groups features to streamline internal communication. The AI analyzes email content to suggest relevant knowledge base articles, improving the efficiency of internal operations.
HingeHub Distributors receives many customer inquiries about its products. The company uses Deskhero's ticket management system to handle these inquiries. The AI capabilities of Deskhero analyze previous tickets and the knowledge base to suggest appropriate responses, reducing the burden on the support team.
Deskhero's website scraping feature is another tool that HingeHub uses to improve its support operations. The AI analyzes the scraped data, along with the information from tickets and the knowledge base, to provide comprehensive and accurate support.
Finally, HingeHub uses Deskhero's REST API to integrate the platform with its existing systems. This integration allows the company to leverage the power of Deskhero's AI across its operations, enhancing efficiency and customer satisfaction.
How does Deskhero's AI help manage the knowledge base?
Deskhero's AI analyzes documents and generates relevant articles for the knowledge base. This automated process saves time and ensures that the knowledge base is always up-to-date.
Can Deskhero's AI analyze email content?
Yes, Deskhero's AI can analyze email content to suggest relevant knowledge base articles. This improves the efficiency of internal operations.
How does Deskhero's website scraping feature improve support operations?
Deskhero's website scraping feature extracts information from your website. The AI then analyzes this data, along with the information from tickets and the knowledge base, to provide comprehensive support.
* This article provides an example of how a fictive company in the Wholesale of Hinges, Locks, Fasteners and Associated Products industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
