EntertainUs Wholesale deals with a high volume of customer inquiries every day. The company needed a solution to manage these interactions efficiently and effectively.
By implementing Deskhero, EntertainUs Wholesale has been able to automate their helpdesk operations. The platform's AI capabilities analyze incoming tickets, categorize them, and assign them to the right user groups, improving the efficiency of the helpdesk team.
Deskhero's AI also generates suggested replies, enabling the helpdesk team to respond to inquiries more quickly and accurately. This feature has not only improved the speed of response but also the quality of customer interactions.
The AI-enhanced search has made it easier for the helpdesk team to find the information they need to resolve customer issues. Whether it's a product specification, a troubleshooting guide, or a policy document, the search delivers accurate results in seconds.
Finally, the REST API has allowed EntertainUs Wholesale to integrate Deskhero with their existing systems, creating a unified helpdesk platform.
How does Deskhero's AI improve the efficiency of the helpdesk team?
Deskhero's AI analyzes incoming tickets, categorizes them, and assigns them to the right user groups, reducing the workload of the helpdesk team and improving their efficiency.
How does the AI generate suggested replies?
The AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to generate suggested replies, enabling the helpdesk team to respond to inquiries more quickly and accurately.
How does the AI-enhanced search help the helpdesk team?
The AI-enhanced search delivers accurate results from various sources like tickets, knowledge base articles, and uploaded files, making it easier for the helpdesk team to find the information they need.
* This article provides an example of how a fictive company in the Wholesale of home entertainment equipment industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
