SoundWave Distributors receives hundreds of customer queries daily, ranging from product specifications to troubleshooting requests. Managing these tickets manually was time-consuming and prone to errors.
By implementing Deskhero, SoundWave Distributors has been able to automate ticket management. The advanced AI capabilities of the platform analyze incoming tickets, categorize them based on content, and assign them to the appropriate user groups. This has significantly reduced manual intervention and improved response times.
Deskhero's AI also generates suggested replies based on previous tickets and knowledge base articles. This feature has not only improved the efficiency of the support team but also ensured consistent and accurate responses to customer queries.
The comprehensive search bar powered by AI has made it easier for the support team to find relevant information quickly. Whether it's a policy document, a manual, or a knowledge base article, the AI-enhanced search delivers precise results in seconds.
Lastly, the REST API has allowed SoundWave Distributors to integrate Deskhero with their existing systems seamlessly, further enhancing the efficiency of their customer support operations.
How does Deskhero's AI categorize and assign tickets?
Deskhero's AI analyzes the content of incoming tickets and categorizes them based on predefined parameters. It then assigns these tickets to the appropriate user groups.
How does the AI generate suggested replies?
The AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to generate suggested replies.
How does the AI-enhanced search work?
The AI-enhanced search uses OpenAI Embeddings to deliver precise search results from various sources like tickets, knowledge base articles, and uploaded files.
* This article provides an example of how a fictive company in the Wholesale of home entertainment equipment industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
