Being a major player in the industry, HeatShield Distributors deals with a large volume of customer queries daily. Managing these queries manually was challenging and inefficient. With Deskhero, they automated their customer interaction process, improving efficiency and customer satisfaction.
Deskhero's AI capabilities analyze previous tickets and knowledge base articles to suggest replies to new queries. This feature has not only reduced the time spent on each ticket but also improved the quality of responses by providing accurate and relevant information.
Using Deskhero's custom email domains feature, HeatShield has created separate email addresses for different types of queries. This feature, combined with the AI's ability to categorize tickets based on their content, has streamlined their ticket management system.
HeatShield also uses Deskhero's REST API to integrate the platform with their CRM and ERP systems. This integration has improved the flow of information between different departments, enhancing their overall operational efficiency.
Overall, Deskhero's AI capabilities have revolutionized HeatShield's customer interaction process, making it more efficient, accurate, and customer-friendly.
How does Deskhero's AI suggest replies to queries?
Deskhero's AI uses OpenAI Embeddings from previous tickets and knowledge base articles to find relevant content. This content is then sent through OpenAI's ChatGPT to generate suggested replies.
How does Deskhero's custom email domains feature help in managing queries?
You can create separate email addresses for different types of queries using Deskhero's custom email domains feature. Combined with the AI's ability to categorize tickets, this feature can streamline your ticket management system.
What is the benefit of integrating Deskhero with CRM and ERP systems?
Integrating Deskhero with your CRM and ERP systems can improve the flow of information between different departments, enhancing your overall operational efficiency.
* This article provides an example of how a fictive company in the Wholesale of industrial insulation materials and products industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
