InsulPro Wholesale receives hundreds of inquiries daily, ranging from product specifications to delivery timelines. Managing these queries manually was time-consuming and prone to errors. With Deskhero, they automated their ticket management system, significantly reducing response times and improving customer satisfaction.
Deskhero's advanced AI capabilities analyze previous tickets and knowledge base articles to suggest replies to new queries. This feature has drastically reduced the time support agents spend on each ticket, allowing them to handle more queries in less time.
InsulPro also uses Deskhero's AI to enhance search results. The AI analyzes uploaded files like policies, manuals, and presentations, as well as scraped website data, to provide more relevant and comprehensive search results. This feature has made it easier for both customers and support agents to find the information they need.
The custom fields feature allows InsulPro to categorize tickets based on the type of query, product involved, or any other relevant factor. This feature helps in prioritizing tickets and assigning them to the right agents, further improving response times.
Overall, Deskhero's AI capabilities have transformed InsulPro's customer support, making it more efficient and effective.
How does Deskhero's AI suggest replies to tickets?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to find relevant content. This content is then sent through OpenAI's ChatGPT to generate suggested replies.
How does Deskhero's AI enhance search results?
The AI analyzes previous tickets, knowledge base articles, uploaded files, and scraped website data to provide more relevant and comprehensive search results.
What is the benefit of using custom fields in Deskhero?
Custom fields allow you to categorize tickets based on various factors, helping in prioritizing tickets and assigning them to the right agents.
* This article provides an example of how a fictive company in the Wholesale of industrial insulation materials and products industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
