ThermoGuard Supply Co. has a vast range of products, each with its own specifications, usage guidelines, and safety measures. Keeping their knowledge base updated with this information was a daunting task. With Deskhero, they automated this process, saving time and ensuring accuracy.
Deskhero's AI capabilities generate knowledge base articles from Word, PowerPoint, and PDF files. This feature has made it easy for ThermoGuard to keep their knowledge base updated with the latest product information.
The AI also enhances the search results within the knowledge base. It uses OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to provide more relevant and comprehensive search results. This feature has improved the usability of the knowledge base for both customers and support agents.
ThermoGuard also uses Deskhero's user groups feature to manage access to the knowledge base. They have created separate user groups for customers, sales agents, and support agents, each with different access levels. This feature has improved the security and efficiency of their knowledge base.
Overall, Deskhero's AI capabilities have helped ThermoGuard maintain a comprehensive and up-to-date knowledge base, improving their customer support and sales processes.
How does Deskhero's AI generate knowledge base articles?
Deskhero's AI can generate knowledge base articles from Word, PowerPoint, and PDF files. This makes it easy to keep the knowledge base updated with the latest product information.
How does Deskhero's AI enhance search results within the knowledge base?
The AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to provide more relevant and comprehensive search results.
What is the benefit of using user groups in Deskhero?
User groups allow you to manage access to the knowledge base. You can create separate user groups with different access levels, improving the security and efficiency of your knowledge base.
* This article provides an example of how a fictive company in the Wholesale of industrial insulation materials and products industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
