BulkPack Supplies receives hundreds of customer inquiries every day, which used to put a strain on their customer support team. With Deskhero, they have automated the process of responding to these inquiries. Deskhero's AI analyzes previous tickets, knowledge base articles, uploaded files, and scraped website data to generate suggested replies, significantly reducing the response time.
Deskhero's AI also assists in managing tickets more effectively. It categorizes and prioritizes tickets based on their content and urgency, enabling the customer support team to address the most critical issues first. This has led to a significant improvement in customer satisfaction levels.
BulkPack Supplies uses Deskhero's AI to enhance their knowledge base. The AI generates articles from word, powerpoint, and pdf files, ensuring that the knowledge base is always up-to-date with the latest product information and policies. This has enhanced the self-service capabilities for customers, reducing their need to contact the customer support team.
With Deskhero's AI, BulkPack Supplies has also improved the efficiency of their search functionality. The AI uses OpenAI Embeddings to enhance search results, making it easier for customers to find relevant information quickly and easily.
Overall, by leveraging Deskhero's AI capabilities, BulkPack Supplies has been able to provide faster and more efficient customer support, leading to improved customer satisfaction and loyalty.
How does Deskhero's AI help in responding to customer inquiries?
Deskhero's AI analyzes previous tickets, knowledge base articles, uploaded files, and scraped website data to generate suggested replies. This automates the process of responding to customer inquiries, significantly reducing the response time.
How does Deskhero's AI assist in ticket management?
Deskhero's AI categorizes and prioritizes tickets based on their content and urgency. This enables the customer support team to address the most critical issues first, leading to an improvement in customer satisfaction levels.
How does Deskhero's AI enhance the knowledge base?
Deskhero's AI generates articles from word, powerpoint, and pdf files, ensuring that the knowledge base is always up-to-date with the latest product information and policies. This enhances the self-service capabilities for customers.
* This article provides an example of how a fictive company in the Wholesale of industrial packaging materials industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
