PackPro Solutions receives a large volume of customer inquiries daily, ranging from product specifications to order status. Using Deskhero, they have been able to automate the process of handling these inquiries. The AI capabilities of Deskhero analyze previous tickets, knowledge base articles, uploaded files, and scraped website data to generate suggested replies. This has significantly reduced the time taken to respond to customer inquiries.
With Deskhero's AI capabilities, PackPro Solutions has also improved the efficiency of their search functionality. The AI uses OpenAI Embeddings to enhance search results, making it easier for customers to find relevant information on their own, thereby reducing the load on the customer support team.
Deskhero's AI also helps in managing tickets more effectively. It categorizes and prioritizes tickets based on their content and urgency, allowing the customer support team to focus on the most critical issues first. This has led to an improvement in customer satisfaction levels.
PackPro Solutions also uses Deskhero's AI to generate knowledge base articles from word, powerpoint, and pdf files. This has made it easier to keep the knowledge base updated with the latest information, further enhancing the self-service capabilities for customers.
Overall, Deskhero's AI capabilities have enabled PackPro Solutions to provide faster and more efficient customer support, leading to improved customer satisfaction and loyalty.
How does Deskhero's AI help in handling customer inquiries?
Deskhero's AI analyzes previous tickets, knowledge base articles, uploaded files, and scraped website data to generate suggested replies. This automates the process of responding to customer inquiries, reducing the response time.
How does Deskhero's AI improve the search functionality?
Deskhero's AI uses OpenAI Embeddings to enhance search results. This makes it easier for customers to find relevant information on their own, reducing the load on the customer support team.
How does Deskhero's AI help in managing tickets?
Deskhero's AI categorizes and prioritizes tickets based on their content and urgency. This allows the customer support team to focus on the most critical issues first, improving customer satisfaction levels.
* This article provides an example of how a fictive company in the Wholesale of industrial packaging materials industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
