IndusPack Distributors deals with numerous customer queries daily, which used to overwhelm their customer support team. With Deskhero, they have automated the initial response to customer queries. The AI capabilities of Deskhero analyze previous tickets, knowledge base articles, uploaded files, and scraped website data to generate suggested replies, reducing the workload on the customer support team.
Deskhero's AI also assists in ticket management. It categorizes and prioritizes tickets based on their content and urgency, ensuring that critical issues are addressed promptly. This has resulted in improved customer satisfaction and a reduction in the number of escalated issues.
IndusPack Distributors also uses Deskhero's AI to enhance their knowledge base. The AI generates articles from word, powerpoint, and pdf files, keeping the knowledge base updated with the latest product information and policies. This has improved the self-service capabilities for customers, reducing their reliance on the customer support team.
With Deskhero's AI, IndusPack Distributors has also improved the efficiency of their search functionality. The AI uses OpenAI Embeddings to enhance search results, making it easier for customers to find relevant information quickly.
By leveraging Deskhero's AI capabilities, IndusPack Distributors has been able to provide faster and more efficient helpdesk services, leading to improved customer satisfaction and loyalty.
How does Deskhero's AI assist in responding to customer queries?
Deskhero's AI analyzes previous tickets, knowledge base articles, uploaded files, and scraped website data to generate suggested replies. This automates the initial response to customer queries, reducing the workload on the customer support team.
How does Deskhero's AI help in ticket management?
Deskhero's AI categorizes and prioritizes tickets based on their content and urgency. This ensures that critical issues are addressed promptly, improving customer satisfaction and reducing the number of escalated issues.
How does Deskhero's AI enhance the knowledge base?
Deskhero's AI generates articles from word, powerpoint, and pdf files, keeping the knowledge base updated with the latest product information and policies. This improves the self-service capabilities for customers.
* This article provides an example of how a fictive company in the Wholesale of industrial packaging materials industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
