MechaSupply Ltd. deals with a high volume of customer queries every day regarding their wide array of industrial robotics machinery. To manage these effectively, the company uses Deskhero's ticket management system. The AI capabilities of Deskhero assist in categorizing these tickets based on priority and relevance, ensuring efficient handling of all customer queries.
The company also employs Deskhero's knowledge base feature to maintain a comprehensive repository of information. Deskhero's AI capabilities generate articles from previously uploaded files such as policies, manuals, presentations, and scraped website data. This automated process enables MechaSupply Ltd. to keep their knowledge base current and exhaustive without any manual effort.
Deskhero's AI capabilities also enhance the search functionality of MechaSupply Ltd. By utilizing OpenAI Embeddings from previous tickets and knowledge base articles, the AI can quickly and accurately find relevant content. This feature significantly reduces the time customer support representatives spend searching for information, thereby increasing their efficiency.
In addition, Deskhero's AI capabilities generate suggested replies for customer queries. By analyzing previous tickets and knowledge base articles, the AI can suggest the most suitable response to a customer query. This feature not only expedites the response time but also ensures consistency in the quality of responses.
By leveraging Deskhero's advanced AI capabilities, MechaSupply Ltd. has been able to enhance its customer service. The company has observed significant improvements in response times, customer satisfaction rates, and the overall efficiency of its customer support team.
How does Deskhero's AI capabilities assist in managing customer queries?
Deskhero's AI capabilities assist in categorizing customer queries based on priority and relevance. It also suggests the most suitable response to a query by analyzing previous tickets and knowledge base articles.
How does Deskhero's AI enhance the search functionality?
Deskhero's AI utilizes OpenAI Embeddings from previous tickets and knowledge base articles to quickly and accurately find relevant content. This significantly reduces the time customer support representatives spend searching for information.
How does Deskhero's AI generate articles for the knowledge base?
Deskhero's AI generates articles for the knowledge base from previously uploaded files such as policies, manuals, presentations, and scraped website data. This allows for maintaining a current and exhaustive knowledge base without any manual effort.
* This article provides an example of how a fictive company in the Wholesale of industrial robotics machinery industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
