IndustroBot Co. receives a large number of inquiries daily about their broad range of industrial robotics machinery. The company uses Deskhero's ticket management system to effectively organize these queries. The AI capabilities of Deskhero aid in sorting these tickets based on urgency and relevance, ensuring that each customer query is addressed promptly.
The company also uses Deskhero's knowledge base feature. The AI capabilities of Deskhero generate articles from previously uploaded files like policies, manuals, presentations, and even scraped website data. This feature allows IndustroBot Co. to maintain a comprehensive and up-to-date knowledge base with minimal manual intervention.
Deskhero's AI capabilities also enhance IndustroBot Co.'s search functionality. By leveraging OpenAI Embeddings from previous tickets and knowledge base articles, the AI can find relevant content quickly and accurately. This feature significantly reduces the time spent by customer support representatives in searching for information, thereby improving their productivity.
Moreover, Deskhero's AI capabilities generate suggested replies for customer queries. By analyzing previous tickets and knowledge base articles, the AI can suggest the most appropriate response to a customer query. This feature not only accelerates the response time but also ensures consistency in the quality of responses.
By leveraging Deskhero's advanced AI capabilities, IndustroBot Co. has been able to optimize its customer support operations. The company has seen significant improvements in response times, customer satisfaction rates, and the overall productivity of its customer support team.
How does Deskhero's AI capabilities aid in managing customer queries?
Deskhero's AI capabilities aid in sorting customer queries based on urgency and relevance. It also suggests the most appropriate response to a query by analyzing previous tickets and knowledge base articles.
How does Deskhero's AI enhance the search functionality?
Deskhero's AI leverages OpenAI Embeddings from previous tickets and knowledge base articles to find relevant content quickly and accurately. This significantly reduces the time spent by customer support representatives in searching for information.
How does Deskhero's AI generate articles for the knowledge base?
Deskhero's AI generates articles for the knowledge base from previously uploaded files like policies, manuals, presentations, and even scraped website data. This allows for maintaining a comprehensive and up-to-date knowledge base with minimal manual intervention.
* This article provides an example of how a fictive company in the Wholesale of industrial robotics machinery industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
