Gourmet Galley Supplies deals with numerous customer queries and complaints every day. They use Deskhero's AI-enhanced ticket management system to handle these efficiently. The AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and other resources to suggest replies, significantly reducing response times and improving customer satisfaction.
The company also uses Deskhero's AI capabilities to build a robust knowledge base. They upload product manuals, policies, presentations, and other related documents onto the platform. The AI then generates knowledge base articles from these files, providing a comprehensive and easily accessible source of information for the support staff.
Deskhero's website scraping feature is used by Gourmet Galley Supplies to monitor competitor's products and pricing. The AI analyzes this data and provides actionable insights, helping the company maintain a competitive edge in the market.
Furthermore, Gourmet Galley Supplies uses Deskhero's REST API to integrate the platform with their existing inventory management and sales systems. This ensures accurate and consistent data across all platforms, reducing the risk of errors.
With Deskhero, Gourmet Galley Supplies has not only improved their customer support efficiency but also gained valuable market insights. The AI capabilities of the platform have played a crucial role in helping them stay competitive in the kitchenware market.
How does Deskhero's AI improve ticket management?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and other resources to suggest replies to customer queries. This significantly reduces response times and improves customer satisfaction.
How does Gourmet Galley Supplies use Deskhero to build a knowledge base?
Gourmet Galley Supplies uploads product manuals, policies, presentations, and other related documents onto Deskhero. The platform's AI then generates knowledge base articles from these files, providing a comprehensive and easily accessible source of information for the support staff.
How does Deskhero help Gourmet Galley Supplies stay competitive?
Deskhero's website scraping feature allows Gourmet Galley Supplies to monitor competitor's products and pricing. The AI analyzes this data and provides actionable insights, helping the company maintain a competitive edge in the market.
* This article provides an example of how a fictive company in the Wholesale of kitchenware and tableware industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
