Tabletop Treasures receives a multitude of customer inquiries and complaints daily. They utilize Deskhero's ticket management feature, enhanced by AI capabilities, to efficiently handle these tickets. The AI uses OpenAI Embeddings from previous tickets and other resources to suggest replies, drastically reducing response times and improving customer satisfaction.
The company also uses Deskhero's AI to generate a comprehensive knowledge base. They upload product manuals, policies, presentations, and other related documents onto the platform. The AI then creates knowledge base articles from these files, providing an easily accessible source of information for the support staff.
Deskhero's website scraping feature is utilized by Tabletop Treasures to monitor trends and changes in the tableware industry. The AI analyzes this data and provides valuable insights, helping the company stay updated and competitive.
Additionally, Tabletop Treasures uses Deskhero's REST API to integrate the platform with their existing inventory management and sales systems. This ensures consistent and accurate data across all platforms, reducing the risk of errors.
By leveraging Deskhero's AI capabilities, Tabletop Treasures has significantly improved their customer support efficiency and knowledge management. The platform has also provided them with valuable industry insights, helping them stay ahead in the competitive tableware market.
How does Deskhero's AI enhance ticket management?
Deskhero's AI uses OpenAI Embeddings from previous tickets and other resources to suggest replies to customer queries. This drastically reduces response times and improves customer satisfaction.
How does Tabletop Treasures use Deskhero to generate a knowledge base?
Tabletop Treasures uploads product manuals, policies, presentations, and other related documents onto Deskhero. The platform's AI then creates knowledge base articles from these files, providing an easily accessible source of information for the support staff.
How does Deskhero help Tabletop Treasures stay competitive?
Deskhero's website scraping feature allows Tabletop Treasures to monitor trends and changes in the tableware industry. The AI analyzes this data and provides valuable insights, helping the company stay updated and competitive.
* This article provides an example of how a fictive company in the Wholesale of kitchenware and tableware industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
