LeadZinc Solutions was facing challenges in managing the increasing volume of customer queries and complaints. They needed a solution that could help them respond to customers quickly and accurately. This is where Deskhero came into the picture. With its advanced AI capabilities, Deskhero was able to analyze previous tickets, knowledge base articles, uploaded files like policies/manuals/presentation and scraped website data to generate suggested replies.
The AI-powered platform used OpenAI Embeddings to find relevant content and sent it through OpenAI's ChatGPT to generate suggested replies. This significantly reduced the time taken to respond to customer queries and improved the accuracy of responses.
Deskhero also enhanced the search results by leveraging the same AI capabilities. It provided the customer support team with the most relevant information from the knowledge base, previous tickets, and other resources, enabling them to resolve issues faster.
Moreover, Deskhero's REST API allowed LeadZinc Solutions to integrate the platform with their existing systems, further streamlining their operations. The custom fields and user groups features helped them organize their customer support team more effectively.
Overall, Deskhero's advanced AI capabilities transformed LeadZinc Solutions' customer support operations, resulting in improved customer satisfaction and operational efficiency.
How did Deskhero's AI capabilities improve response times?
Deskhero's AI capabilities analyzed previous tickets, knowledge base articles, and other resources to generate suggested replies. This significantly reduced the time taken to respond to customer queries.
How did Deskhero enhance the search results?
Deskhero used its AI capabilities to provide the most relevant information from the knowledge base, previous tickets, and other resources, enabling the customer support team to resolve issues faster.
Can Deskhero be integrated with existing systems?
Yes, Deskhero's REST API allows for seamless integration with existing systems, further streamlining operations.
* This article provides an example of how a fictive company in the Wholesale of Lead and Zinc Scrap industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
