ScrapMaster Inc. was struggling with the growing volume of customer queries and complaints. They needed a solution that could help them address these issues promptly and accurately. Deskhero, with its advanced AI capabilities, provided the perfect solution. The platform analyzed previous tickets, knowledge base articles, uploaded files like policies/manuals/presentation, and scraped website data to generate suggested replies.
Deskhero's AI capabilities utilized OpenAI Embeddings to find relevant content and sent it through OpenAI's ChatGPT to generate suggested replies. This drastically cut down the response time and improved the accuracy of the responses.
The AI-powered platform also enhanced the search results by using the same AI capabilities. It provided the helpdesk team with the most relevant information from the knowledge base, previous tickets, and other resources, enabling them to resolve issues more quickly.
Furthermore, Deskhero's REST API allowed ScrapMaster Inc. to integrate the platform with their existing systems, further enhancing their operations. The custom fields and user groups features helped them better organize their helpdesk team.
Overall, Deskhero's advanced AI capabilities revolutionized ScrapMaster Inc.'s helpdesk operations, resulting in improved customer experience and operational efficiency.
How did Deskhero's AI capabilities improve response times?
Deskhero's AI capabilities analyzed previous tickets, knowledge base articles, and other resources to generate suggested replies. This drastically cut down the response time.
How did Deskhero enhance the search results?
Deskhero used its AI capabilities to provide the most relevant information from the knowledge base, previous tickets, and other resources, enabling the helpdesk team to resolve issues more quickly.
Can Deskhero be integrated with existing systems?
Yes, Deskhero's REST API allows for seamless integration with existing systems, further enhancing operations.
* This article provides an example of how a fictive company in the Wholesale of Lead and Zinc Scrap industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
