FurFinesse Wholesalers maintains a comprehensive knowledge base to assist customers with common inquiries. The company uses Deskhero's AI capabilities to generate knowledge base articles from Word, PowerPoint, PDF files, and even scraped website data. This feature allows the company to keep their knowledge base up-to-date with the latest information.
The AI-powered search bar is another feature that FurFinesse Wholesalers finds invaluable. It enables the support team to quickly find relevant information from the knowledge base, reducing the time spent on each inquiry and improving response times.
Deskhero's AI also generates suggested replies for the support team. These suggestions are based on the context of the inquiry and the information available in the knowledge base. This feature not only speeds up the response process but also ensures consistency in the responses provided by the support team.
Furthermore, FurFinesse Wholesalers uses Deskhero's REST API to integrate the platform with their existing CRM and ERP systems. This integration allows the company to have a unified view of their customer interactions, leading to improved customer service.
Overall, by leveraging Deskhero's AI capabilities, FurFinesse Wholesalers has been able to enhance their knowledge base and improve their customer service. The company has seen a significant reduction in response times and an increase in customer satisfaction.
How does Deskhero's AI generate knowledge base articles?
Deskhero's AI generates knowledge base articles from Word, PowerPoint, PDF files, and scraped website data. The AI analyzes the content of these resources and creates articles that can be added to the knowledge base.
How does the AI-powered search bar improve response times?
The AI-powered search bar quickly scans through the knowledge base and other resources to find relevant information. This reduces the time spent searching for information and allows the support team to respond to inquiries more quickly.
How does Deskhero's AI ensure consistency in responses?
Deskhero's AI generates suggested replies based on the context of the inquiry and the information available in the knowledge base. This ensures that the responses provided by the support team are consistent and accurate.
* This article provides an example of how a fictive company in the Wholesale of Leather and Fur Skins industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
