PrimePelts Wholesale receives a high volume of customer inquiries daily. To manage these effectively, the company uses Deskhero's ticket management system. The system, powered by AI, categorizes tickets based on their content, helping the support team to prioritize and address them more efficiently.
The company also uses Deskhero's AI capabilities to enhance their knowledge base. The AI generates articles from Word, PowerPoint, PDF files, and even scraped website data, keeping the knowledge base updated with the latest information. This feature significantly reduces the time spent updating the knowledge base manually.
Deskhero's comprehensive search bar, enhanced by AI, is another feature that PrimePelts Wholesale finds invaluable. It allows the support team to quickly find relevant information from the knowledge base, previous tickets, and uploaded files, leading to faster response times.
Furthermore, the AI generates suggested replies for the support team based on the context of the inquiry and the information available in the knowledge base and other resources. This feature not only speeds up the response process but also ensures consistency in the responses provided by the support team.
Overall, by leveraging Deskhero's advanced AI capabilities, PrimePelts Wholesale has been able to improve their customer interaction and support services. The company has seen a significant reduction in response times, an increase in customer satisfaction, and an improvement in operational efficiency.
How does Deskhero's AI help in managing tickets?
Deskhero's AI analyzes the content of the tickets and categorizes them accordingly. This helps the support team to prioritize and address the tickets more efficiently.
How does the AI enhance the knowledge base?
Deskhero's AI generates articles for the knowledge base from Word, PowerPoint, PDF files, and scraped website data. This keeps the knowledge base updated with the latest information.
How does Deskhero's AI ensure faster response times?
Deskhero's AI enhances the search bar to quickly find relevant information from the knowledge base, previous tickets, and uploaded files. It also generates suggested replies for the support team based on the context of the inquiry and the available information, speeding up the response process.
* This article provides an example of how a fictive company in the Wholesale of Leather and Fur Skins industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
