LeatherLux Wholesale receives numerous customer inquiries daily, ranging from product availability to shipping details. The company uses Deskhero's ticket management system to organize these inquiries effectively. With the help of AI, the system categorizes tickets based on their content, allowing the support team to prioritize and address them more efficiently.
The company also utilizes Deskhero's comprehensive search bar, enhanced by AI capabilities. This feature allows the support team to quickly find relevant information from previous tickets, knowledge base articles, and uploaded files like policies or manuals. It significantly reduces the time spent searching for information, leading to faster response times.
Deskhero's AI also generates suggested replies based on OpenAI Embeddings from previous tickets and other resources. This feature enables the support team to provide accurate and consistent responses, improving overall customer satisfaction.
In addition, LeatherLux Wholesale uses Deskhero's REST API to integrate the platform with their existing systems. This seamless integration allows the company to maintain a unified view of their customer interactions, leading to better service delivery.
Overall, LeatherLux Wholesale has significantly improved its customer support services by leveraging Deskhero's advanced AI capabilities. The company has seen a reduction in response times, an increase in customer satisfaction, and an improvement in operational efficiency.
How does Deskhero's AI categorize tickets?
Deskhero's AI categorizes tickets based on their content using OpenAI Embeddings. This process involves analyzing the text in the tickets and assigning them to appropriate categories.
How does the comprehensive search bar work?
The comprehensive search bar uses AI to scan through all available resources, including previous tickets, knowledge base articles, and uploaded files. It then provides relevant results based on the search query.
How are suggested replies generated?
Suggested replies are generated using OpenAI's ChatGPT. The AI analyzes the context of the inquiry and uses information from previous tickets, knowledge base articles, and other resources to generate appropriate responses.
* This article provides an example of how a fictive company in the Wholesale of Leather and Fur Skins industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
