CuttingEdge Tools Ltd. deals with a high volume of customer queries daily, which was becoming increasingly challenging to manage efficiently. They needed a solution that could handle the volume and complexity of their customer support needs, and they found it in Deskhero.
Deskhero's structured data lists, custom fields, and ticket management system allowed CuttingEdge to organize their customer support processes better. However, the real game-changer was the platform's advanced AI capabilities.
The AI uses OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentation and scraped website data to find relevant content. This content is then sent through OpenAI's ChatGPT to generate suggested replies. This not only improved the speed of response but also the accuracy, as the AI could draw from a vast pool of information to provide the most relevant answer.
The AI also enhanced the search results, making it easier for the support team to find the information they needed quickly. This further improved the efficiency of the customer support team and reduced the time taken to resolve customer queries.
By leveraging Deskhero's advanced AI capabilities, CuttingEdge Tools Ltd. has been able to significantly improve their customer support efficiency and customer satisfaction.
How does Deskhero's AI improve the speed of response?
Deskhero's AI generates suggested replies by analyzing past tickets, knowledge base articles, and other relevant data. This eliminates the need for the support team to manually search for information, thereby improving the speed of response.
How does the AI improve the accuracy of responses?
The AI uses OpenAI Embeddings to analyze a vast pool of information from past tickets, knowledge base articles, and other sources. This ensures that the responses are based on the most relevant and accurate information.
How does the AI enhance the search results?
The AI analyzes the content of the search query and matches it with relevant data from past tickets, knowledge base articles, and other sources. This enhances the search results by providing more relevant and accurate information.
* This article provides an example of how a fictive company in the Wholesale of metal cutting machine tools industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
