SteelSharp Distributors faced challenges in managing their customer support due to the high volume of customer queries and the complexity of their products. They needed a solution that could handle these challenges effectively, and they found it in Deskhero.
Deskhero's user groups, custom email domains, and kanban board helped SteelSharp to organize their customer support processes. However, the standout feature was the platform's advanced AI capabilities.
The AI leverages OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentation and scraped website data to find relevant content. This content is then sent through OpenAI's ChatGPT to generate suggested replies, significantly reducing the time taken to respond to customer queries and improving the accuracy of responses.
Additionally, the AI enhances search results, making it easier for the support team to find relevant information quickly. This has improved the efficiency of the customer support team and reduced the time taken to resolve customer queries.
By leveraging Deskhero's advanced AI capabilities, SteelSharp Distributors has been able to improve their customer support, leading to increased customer satisfaction and loyalty.
How does Deskhero's AI reduce the time taken to respond to customer queries?
Deskhero's AI generates suggested replies by analyzing past tickets, knowledge base articles, and other relevant data. This eliminates the need for the support team to manually search for information, thereby reducing the time taken to respond to customer queries.
How does the AI improve the accuracy of responses?
The AI uses OpenAI Embeddings to analyze a vast pool of information from past tickets, knowledge base articles, and other sources. This ensures that the responses are based on the most relevant and accurate information.
How does the AI enhance the search results?
The AI analyzes the content of the search query and matches it with relevant data from past tickets, knowledge base articles, and other sources. This enhances the search results by providing more relevant and accurate information.
* This article provides an example of how a fictive company in the Wholesale of metal cutting machine tools industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
