MetalMaster Wholesale was facing challenges in managing customer queries and complaints due to the technical nature of their products. They needed a solution that could understand the complexity of their products and provide accurate responses to customers.
With Deskhero, MetalMaster Wholesale was able to leverage the AI capabilities to generate suggested replies based on previous tickets and knowledge base articles. This significantly reduced the time taken to respond to customer queries and improved the accuracy of responses.
The AI also enhanced the search results by using OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentation and scraped website data. This made it easier for the customer support team to find relevant information and provide quick solutions to customers.
Deskhero's REST API allowed MetalMaster Wholesale to integrate their existing systems with the platform, providing a seamless experience for the customer support team. The custom fields and structured data lists further helped in organizing and managing customer queries.
Overall, Deskhero's advanced AI capabilities have enabled MetalMaster Wholesale to improve their customer support services, resulting in increased customer satisfaction and loyalty.
How has Deskhero improved response times?
Deskhero's AI capabilities generate suggested replies based on previous tickets and knowledge base articles, reducing the time taken to respond to customer queries.
How does Deskhero enhance search results?
Deskhero uses OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files and scraped website data to enhance search results, making it easier to find relevant information.
Can Deskhero be integrated with existing systems?
Yes, Deskhero's REST API allows for integration with existing systems, providing a seamless experience for the customer support team.
* This article provides an example of how a fictive company in the Wholesale of metalworking and woodworking machinery industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
