WoodWork Wholesalers had a vast knowledge base, but finding relevant information was a challenge due to the large volume of data. They needed a solution that could organize and manage this data effectively.
Deskhero's AI capabilities allowed WoodWork Wholesalers to generate knowledge base articles from Word, PowerPoint, PDF files, and even scraped website data. This not only expanded their knowledge base but also made it more organized and accessible.
The advanced AI also enhanced the search results by using OpenAI Embeddings from the knowledge base articles and other uploaded files. This made it easier for the customer support team to find relevant information and provide quick solutions to customers.
Deskhero's user groups and kanban board features allowed WoodWork Wholesalers to manage their customer support team more effectively. They could assign tasks to specific groups and track their progress in real-time.
Overall, Deskhero's advanced AI capabilities have enabled WoodWork Wholesalers to improve their knowledge base and customer support services, resulting in increased customer satisfaction and loyalty.
How has Deskhero improved the knowledge base?
Deskhero's AI capabilities allow for the generation of knowledge base articles from Word, PowerPoint, PDF files, and scraped website data, making the knowledge base more organized and accessible.
How does Deskhero enhance search results?
Deskhero uses OpenAI Embeddings from the knowledge base articles and other uploaded files to enhance search results, making it easier to find relevant information.
How does Deskhero help in managing the customer support team?
Deskhero's user groups and kanban board features allow for effective management of the customer support team. Tasks can be assigned to specific groups and their progress can be tracked in real-time.
* This article provides an example of how a fictive company in the Wholesale of metalworking and woodworking machinery industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
