Machinex Distributors was struggling with managing a high volume of customer queries and complaints. They needed a solution that could streamline the ticket management process and improve response times.
Deskhero's AI capabilities allowed Machinex Distributors to generate suggested replies based on previous tickets, knowledge base articles, and other uploaded files. This not only reduced the time taken to respond to customer queries but also improved the accuracy of responses.
The AI also enhanced the search results by using OpenAI Embeddings from previous tickets and other data sources. This made it easier for the customer support team to find relevant information and provide quick solutions to customers.
Deskhero's custom email domains and user groups features allowed Machinex Distributors to manage their customer support team more effectively. They could assign tasks to specific groups and track their progress in real-time.
Overall, Deskhero's advanced AI capabilities have enabled Machinex Distributors to streamline their ticket management process and improve customer support services, resulting in increased customer satisfaction and loyalty.
How has Deskhero improved ticket management?
Deskhero's AI capabilities generate suggested replies based on previous tickets, knowledge base articles, and other uploaded files, streamlining the ticket management process and improving response times.
How does Deskhero enhance search results?
Deskhero uses OpenAI Embeddings from previous tickets and other data sources to enhance search results, making it easier to find relevant information.
How does Deskhero help in managing the customer support team?
Deskhero's custom email domains and user groups features allow for effective management of the customer support team. Tasks can be assigned to specific groups and their progress can be tracked in real-time.
* This article provides an example of how a fictive company in the Wholesale of metalworking and woodworking machinery industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
