BoulderBlast Equipment deals with a myriad of customer inquiries every day about their wide array of mining machinery. Using Deskhero's AI capabilities, they have been able to streamline their customer support process. The AI, powered by OpenAI Embeddings, sifts through previous tickets, knowledge base articles, uploaded files, and scraped website data to generate suggested replies, significantly reducing the time taken to respond to customer queries.
Deskhero's kanban board feature allows BoulderBlast to efficiently manage their tickets, ensuring that all customer queries are addressed. The custom fields feature enables them to categorize tickets based on the type of machinery or the nature of the issue, making it easier to track and resolve tickets.
The AI-powered comprehensive search bar has improved the efficiency of the support team by making it easier to find relevant content from the knowledge base and previous tickets. This has not only sped up the response time but also improved the quality of the responses provided to the customers.
Deskhero's REST API has allowed BoulderBlast to seamlessly integrate the platform with their existing systems. This has led to a unified platform for managing customer queries, enhancing the overall efficiency of their support services.
In conclusion, Deskhero's advanced AI capabilities have transformed BoulderBlast's customer support services, leading to improved customer satisfaction and reduced response times.
How has Deskhero improved BoulderBlast's customer support efficiency?
Deskhero's AI capabilities analyze previous tickets, knowledge base articles, and other data to generate suggested replies, reducing response time. The kanban board, custom fields, and comprehensive search bar further enhance the efficiency of the support team.
How does Deskhero's REST API benefit BoulderBlast?
Deskhero's REST API allows BoulderBlast to integrate the platform with their existing systems, creating a unified platform for managing customer queries and enhancing their support services' overall efficiency.
How does Deskhero enhance the quality of customer support at BoulderBlast?
Deskhero's AI-powered comprehensive search bar makes it easier for the support team to find relevant content, improving the quality of responses provided to the customers.
* This article provides an example of how a fictive company in the Wholesale of mining machinery industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
