QuarryQuip Distributors handles a vast number of customer inquiries daily about their comprehensive range of mining machinery. With Deskhero's AI capabilities, they have streamlined their customer support process. The AI, powered by OpenAI Embeddings, analyzes previous tickets, knowledge base articles, uploaded files, and scraped website data to generate suggested replies, significantly reducing the time taken to respond to customer queries.
Deskhero's kanban board feature allows QuarryQuip to efficiently manage their tickets, ensuring that all customer queries are addressed. The custom fields feature enables them to categorize tickets based on the type of machinery or the nature of the issue, making it easier to track and resolve tickets.
The AI-powered comprehensive search bar has improved the efficiency of the support team by making it easier to find relevant content from the knowledge base and previous tickets. This has not only sped up the response time but also improved the quality of the responses provided to the customers.
Deskhero's REST API has allowed QuarryQuip to seamlessly integrate the platform with their existing systems. This has led to a unified platform for managing customer queries, enhancing the overall efficiency of their support services.
In conclusion, Deskhero's advanced AI capabilities have transformed QuarryQuip's customer support services, leading to improved customer satisfaction and reduced response times.
How has Deskhero improved QuarryQuip's customer support efficiency?
Deskhero's AI capabilities analyze previous tickets, knowledge base articles, and other data to generate suggested replies, reducing response time. The kanban board, custom fields, and comprehensive search bar further enhance the efficiency of the support team.
How does Deskhero's REST API benefit QuarryQuip?
Deskhero's REST API allows QuarryQuip to integrate the platform with their existing systems, creating a unified platform for managing customer queries and enhancing their support services' overall efficiency.
How does Deskhero enhance the quality of customer support at QuarryQuip?
Deskhero's AI-powered comprehensive search bar makes it easier for the support team to find relevant content, improving the quality of responses provided to the customers.
* This article provides an example of how a fictive company in the Wholesale of mining machinery industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
