RockSolid Mining Supplies receives hundreds of customer queries daily regarding their extensive range of mining machinery. Managing these queries was a daunting task until they implemented Deskhero. The platform's AI capabilities, powered by OpenAI Embeddings, analyze previous tickets, knowledge base articles, uploaded files, and scraped website data to generate suggested replies, significantly reducing the response time.
With Deskhero, RockSolid can now efficiently manage their tickets using the kanban board feature, ensuring no query is left unanswered. The custom fields allow them to categorize tickets based on the type of machinery or issue, making it easier to track and resolve them.
The AI-powered comprehensive search bar has made it easier for the support team to find relevant content from the knowledge base and previous tickets. This has not only improved the efficiency of the support team but also enhanced the quality of responses provided to the customers.
Deskhero's REST API has enabled RockSolid to integrate the platform with their existing systems seamlessly. This has resulted in a unified platform for managing customer queries, enhancing the overall efficiency of their support services.
Overall, Deskhero's advanced AI capabilities have revolutionized RockSolid's customer support services, resulting in improved customer satisfaction and reduced response times.
How has Deskhero improved the efficiency of RockSolid's customer support?
Deskhero's AI capabilities analyze previous tickets, knowledge base articles, and other data to generate suggested replies, reducing response time. The kanban board, custom fields, and comprehensive search bar further enhance the efficiency of the support team.
How does Deskhero's REST API benefit RockSolid?
Deskhero's REST API allows RockSolid to integrate the platform with their existing systems, creating a unified platform for managing customer queries and enhancing their support services' overall efficiency.
How does Deskhero enhance the quality of customer support at RockSolid?
Deskhero's AI-powered comprehensive search bar makes it easier for the support team to find relevant content, improving the quality of responses provided to the customers.
* This article provides an example of how a fictive company in the Wholesale of mining machinery industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
