WaveLink Wholesale handles a multitude of customer queries daily, spanning from product features to troubleshooting. To manage these effectively, they utilize Deskhero's ticket management system. The AI-powered system categorizes tickets based on their content, aiding the support team to prioritize and resolve issues more efficiently.
Deskhero's AI capabilities also enrich WaveLink's knowledge base. The AI is capable of generating articles from uploaded files like product manuals and policies, facilitating customers to find relevant information. This reduces the number of support tickets and allows the support team to focus on more complex issues.
Deskhero's AI also improves the search functionality of WaveLink's customer support platform. By leveraging OpenAI Embeddings from previous tickets and knowledge base articles, the AI can provide more relevant search results, helping customers find the information they need more quickly.
Moreover, Deskhero's AI can suggest replies to customer queries. By analyzing previous tickets and knowledge base articles, the AI can generate accurate and helpful responses. This quickens the response time and enhances the overall quality of customer support.
Finally, WaveLink uses Deskhero's REST API to integrate the customer support platform with their existing systems. This ensures a seamless experience for both the support team and customers.
How does Deskhero's AI categorize support tickets at WaveLink?
Deskhero's AI uses OpenAI Embeddings to analyze the content of support tickets. It then categorizes them based on their content, aiding the support team at WaveLink to prioritize and resolve issues more efficiently.
How does Deskhero's AI improve the search functionality at WaveLink?
Deskhero's AI leverages OpenAI Embeddings from previous tickets and knowledge base articles to provide more relevant search results. This helps customers at WaveLink find the information they need more quickly.
How does Deskhero's AI suggest replies to customer queries at WaveLink?
By analyzing previous tickets and knowledge base articles using OpenAI Embeddings, Deskhero's AI can generate accurate and helpful responses to customer queries at WaveLink. This quickens the response time and enhances the overall quality of customer support.
* This article provides an example of how a fictive company in the Wholesale of Mobile Radio Communication Equipment industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
