Radiotech Wholesale receives numerous customer queries daily, ranging from product specifications to troubleshooting. To manage these effectively, they use Deskhero's ticket management system. The system uses AI to categorize tickets based on their content, helping the support team prioritize and address issues more efficiently.
Deskhero's AI capabilities also enhance Radiotech's knowledge base. The AI can generate articles from uploaded files like product manuals and policies, making it easier for customers to find relevant information. This reduces the number of support tickets and allows the support team to focus on more complex issues.
Deskhero's AI also improves the search functionality of Radiotech's customer support platform. By leveraging OpenAI Embeddings from previous tickets and knowledge base articles, the AI can provide more relevant search results, helping customers find the information they need more quickly.
Furthermore, Deskhero's AI can suggest replies to customer queries. By analyzing previous tickets and knowledge base articles, the AI can generate accurate and helpful responses. This speeds up the response time and improves the overall quality of customer support.
Finally, Radiotech uses Deskhero's REST API to integrate the customer support platform with their existing systems. This ensures a seamless experience for both the support team and customers.
How does Deskhero's AI categorize support tickets?
Deskhero's AI uses OpenAI Embeddings to analyze the content of support tickets. It then categorizes them based on their content, helping the support team prioritize and address issues more efficiently.
How does Deskhero's AI improve the search functionality?
Deskhero's AI leverages OpenAI Embeddings from previous tickets and knowledge base articles to provide more relevant search results. This helps customers find the information they need more quickly.
How does Deskhero's AI suggest replies to customer queries?
By analyzing previous tickets and knowledge base articles using OpenAI Embeddings, Deskhero's AI can generate accurate and helpful responses to customer queries. This speeds up the response time and improves the overall quality of customer support.
* This article provides an example of how a fictive company in the Wholesale of Mobile Radio Communication Equipment industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
