CommsGear Distributors deals with a high volume of customer inquiries every day, covering topics from product details to technical issues. Using Deskhero's ticket management system, these inquiries are efficiently managed. The AI-powered system categorizes tickets based on their content, enabling the support team to prioritize and handle issues more effectively.
Deskhero's AI capabilities also augment CommsGear's knowledge base. The AI can create articles from uploaded documents like product manuals and policies, simplifying the process for customers to locate relevant information. This decreases the number of support tickets and allows the support team to concentrate on more intricate issues.
Deskhero's AI also enhances the search functionality of CommsGear's customer support platform. By utilizing OpenAI Embeddings from prior tickets and knowledge base articles, the AI can deliver more pertinent search results, assisting customers in finding the information they need more rapidly.
Additionally, Deskhero's AI can propose replies to customer inquiries. By examining previous tickets and knowledge base articles, the AI can generate precise and useful responses. This accelerates the response time and improves the overall quality of customer support.
Lastly, CommsGear uses Deskhero's REST API to integrate the customer support platform with their existing systems. This ensures a smooth experience for both the support team and customers.
How does Deskhero's AI categorize support tickets at CommsGear?
Deskhero's AI uses OpenAI Embeddings to analyze the content of support tickets. It then categorizes them based on their content, enabling the support team at CommsGear to prioritize and handle issues more effectively.
How does Deskhero's AI improve the search functionality at CommsGear?
Deskhero's AI utilizes OpenAI Embeddings from prior tickets and knowledge base articles to deliver more pertinent search results. This assists customers at CommsGear in finding the information they need more rapidly.
How does Deskhero's AI suggest replies to customer inquiries at CommsGear?
By examining previous tickets and knowledge base articles using OpenAI Embeddings, Deskhero's AI can generate precise and useful responses to customer inquiries at CommsGear. This accelerates the response time and improves the overall quality of customer support.
* This article provides an example of how a fictive company in the Wholesale of Mobile Radio Communication Equipment industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
