NickelRush Inc. receives hundreds of customer inquiries daily, ranging from product availability to delivery status. The company uses Deskhero's ticket management feature to handle these inquiries efficiently. However, the real game-changer is Deskhero's advanced AI capabilities. By leveraging OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentation, and scraped website data, the AI finds relevant content and generates suggested replies.
This AI capability significantly reduces the time support agents spend on each ticket, allowing them to handle more tickets within the same timeframe. It also ensures consistency in responses, as the AI uses the company's knowledge base and previous tickets to generate suggestions.
Deskhero's AI also enhances the search results, making it easier for support agents to find relevant information quickly. This further reduces the time spent on each ticket and improves the overall efficiency of the support team.
The AI's ability to learn and improve over time also benefits NickelRush Inc. As more tickets are handled and more data is fed into the system, the AI's suggestions become more accurate and helpful, leading to continuous improvement in support efficiency and customer satisfaction.
By leveraging Deskhero's advanced AI capabilities, NickelRush Inc. has been able to transform its customer support operations, delivering faster and more consistent responses, and enhancing customer satisfaction.
How does Deskhero's AI improve support efficiency?
Deskhero's AI improves support efficiency by generating suggested replies based on previous tickets, knowledge base articles, and other relevant data. This reduces the time support agents spend on each ticket, allowing them to handle more tickets within the same timeframe.
How does Deskhero's AI enhance search results?
Deskhero's AI enhances search results by using OpenAI Embeddings from various data sources to find relevant content. This makes it easier for support agents to find the information they need quickly.
Does Deskhero's AI improve over time?
Yes, Deskhero's AI learns and improves over time. As more tickets are handled and more data is fed into the system, the AI's suggestions become more accurate and helpful.
* This article provides an example of how a fictive company in the Wholesale of Nickel and Stainless Steel Scrap industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
