NickelNova Corp. faces the challenge of managing a large number of customer inquiries daily. To tackle this, the company uses Deskhero's structured data lists and custom fields features. However, the real game-changer is Deskhero's advanced AI capabilities. The AI leverages OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to generate suggested replies and enhance search results.
This AI-powered feature significantly reduces the time and effort required to handle each ticket, leading to a decrease in operational costs. It also ensures that customers receive consistent and accurate responses, which boosts customer satisfaction and loyalty.
Moreover, Deskhero's AI enhances the search results, making it easier for support agents to find relevant information quickly. This further reduces the time spent on each ticket and improves the overall efficiency of the support team.
The AI's ability to learn and improve over time also benefits NickelNova Corp. As more tickets are handled and more data is fed into the system, the AI's suggestions become more accurate and helpful, leading to continuous improvement in support efficiency and customer satisfaction.
By leveraging Deskhero's advanced AI capabilities, NickelNova Corp. has been able to optimize its customer support operations, reduce operational costs, and boost customer loyalty.
How does Deskhero's AI reduce operational costs?
Deskhero's AI reduces operational costs by significantly reducing the time and effort required to handle each ticket. This leads to a decrease in the overall operational costs of the customer support department.
How does Deskhero's AI boost customer loyalty?
Deskhero's AI boosts customer loyalty by ensuring that customers receive consistent and accurate responses. This improves customer satisfaction, which in turn leads to increased customer loyalty.
Does Deskhero's AI improve over time?
Yes, Deskhero's AI learns and improves over time. As more tickets are handled and more data is fed into the system, the AI's suggestions become more accurate and helpful.
* This article provides an example of how a fictive company in the Wholesale of Nickel and Stainless Steel Scrap industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
