SteelScape Ltd. deals with a high volume of customer queries and complaints daily. To manage this effectively, the company uses Deskhero's user groups and kanban board features. But the standout feature is Deskhero's advanced AI capabilities. The AI uses OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to generate suggested replies and enhance search results.
This AI-powered feature allows SteelScape Ltd. to handle customer queries and complaints more efficiently, reducing the average handling time per ticket. It also ensures that customers receive consistent and accurate responses, improving the overall customer experience.
Furthermore, Deskhero's AI enhances the search results, enabling support agents to find relevant information faster. This not only increases the productivity of the support team but also reduces the waiting time for customers, leading to improved customer satisfaction.
Another significant advantage of Deskhero's AI is its ability to learn and improve over time. As more data is fed into the system, the AI's suggestions become more precise and relevant, leading to continuous improvement in helpdesk service efficiency.
By leveraging Deskhero's advanced AI capabilities, SteelScape Ltd. has been able to streamline its helpdesk services, increase productivity, and significantly improve the customer experience.
How does Deskhero's AI streamline helpdesk services?
Deskhero's AI streamlines helpdesk services by generating suggested replies based on previous tickets, knowledge base articles, and other relevant data. This allows support agents to handle customer queries and complaints more efficiently, reducing the average handling time per ticket.
How does Deskhero's AI improve customer experience?
Deskhero's AI improves customer experience by ensuring that customers receive consistent and accurate responses. It also reduces the waiting time for customers by enabling support agents to find relevant information faster.
Does Deskhero's AI become more precise over time?
Yes, Deskhero's AI learns and improves over time. As more data is fed into the system, the AI's suggestions become more precise and relevant.
* This article provides an example of how a fictive company in the Wholesale of Nickel and Stainless Steel Scrap industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
