ScrapKing Ltd. uses Deskhero's AI capabilities to manage their helpdesk tickets effectively. The AI analyses previous tickets, knowledge base articles, uploaded files, and scraped website data to suggest relevant replies to new tickets. This reduces the time taken to resolve issues, enhancing customer satisfaction.
The company also uses the AI-powered comprehensive search bar to quickly find relevant information. This feature reduces the time spent searching for information, allowing the helpdesk team to focus on resolving issues.
Deskhero's AI capabilities also help ScrapKing Ltd. to create a comprehensive knowledge base. The AI generates articles from Word, PowerPoint, PDF files, and scrapes data from the company's website. This ensures that the knowledge base is always updated with the latest information.
Furthermore, the AI enhances the REST API's functionality by using OpenAI embeddings to find relevant content. This makes the API more efficient and useful for the company's developers.
Overall, Deskhero's advanced AI capabilities have significantly improved ScrapKing Ltd.'s helpdesk services, making them more efficient and effective.
How does Deskhero's AI help in managing helpdesk tickets?
Deskhero's AI analyses previous tickets, knowledge base articles, uploaded files, and scraped website data to suggest relevant replies to new tickets. This reduces the time taken to resolve issues and enhances customer satisfaction.
How does the AI-powered search bar work?
The AI-powered search bar in Deskhero uses OpenAI embeddings to quickly find relevant information. This reduces the time spent searching for information, allowing the helpdesk team to focus on resolving issues.
How does Deskhero's AI enhance the functionality of the REST API?
Deskhero's AI uses OpenAI embeddings to find relevant content, making the REST API more efficient and useful for developers.
* This article provides an example of how a fictive company in the Wholesale of Non-Ferrous Metal Waste and Scrap industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
