MetalMasters Inc. uses Deskhero's AI capabilities to manage their customer support tickets effectively. The AI analyses previous tickets, knowledge base articles, uploaded files like policies/manuals/presentations, and scraped website data to suggest relevant replies to new tickets. This helps the support team to resolve issues faster, improving customer satisfaction.
The company also uses the AI-powered comprehensive search bar to quickly find relevant information from the vast amount of data. This feature saves time and effort for the support team, allowing them to focus on providing excellent customer service.
Deskhero's AI capabilities also help MetalMasters Inc. to create a dynamic knowledge base. The AI generates articles from Word, PowerPoint, PDF files, and even scrapes data from the company's website. This ensures that the knowledge base is always up-to-date with the latest information.
Furthermore, the AI enhances the REST API's functionality by using OpenAI embeddings to find relevant content. This makes the API more efficient and useful for the company's developers.
Overall, Deskhero's advanced AI capabilities have significantly improved MetalMasters Inc.'s customer support operations, making them more efficient and effective.
How does Deskhero's AI help in managing customer support tickets?
Deskhero's AI analyses previous tickets, knowledge base articles, uploaded files, and scraped website data to suggest relevant replies to new tickets. This helps in resolving issues faster and improves customer satisfaction.
How does the AI-powered search bar work?
The AI-powered search bar in Deskhero uses OpenAI embeddings to quickly find relevant information from the vast amount of data. This saves time and effort for the support team.
How does Deskhero's AI enhance the functionality of the REST API?
Deskhero's AI uses OpenAI embeddings to find relevant content, making the REST API more efficient and useful for developers.
* This article provides an example of how a fictive company in the Wholesale of Non-Ferrous Metal Waste and Scrap industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
