RubberGoods Wholesale Ltd. deals with a large volume of customer inquiries daily. These range from product availability to shipping status and return policies. To manage these effectively, the company uses Deskhero's advanced AI capabilities. The AI system analyzes previous tickets and knowledge base articles to suggest replies, greatly improving response time and customer satisfaction.
Using Deskhero's custom fields and structured data lists, RubberGoods can categorize and prioritize customer inquiries. This ensures that urgent and high-priority tickets are addressed first, leading to improved customer satisfaction and retention.
RubberGoods also utilizes Deskhero's comprehensive search bar and AI capabilities to enhance the customer's self-service experience. By leveraging OpenAI Embeddings from previous tickets, uploaded files, and scraped website data, the AI system provides more relevant search results, enabling customers to find the information they need quickly and easily.
The company also uses Deskhero's website scraping feature to keep its knowledge base up-to-date with the latest product information. The AI system automatically scrapes new data from the company's website and updates the knowledge base, reducing manual work and ensuring that customers always have access to the most current information.
Lastly, RubberGoods integrates Deskhero with its existing systems using the platform's REST API. This creates a seamless workflow for the customer service team and enables the company to tailor the platform to its specific needs.
How does Deskhero's AI system improve response time?
Deskhero's AI system analyzes previous tickets and knowledge base articles to suggest replies. This helps customer service representatives respond to customer inquiries more quickly and accurately, improving response time.
How does Deskhero's website scraping feature keep the knowledge base updated?
Deskhero's AI system automatically scrapes new data from your company's website and updates the knowledge base. This ensures that your customers always have access to the most recent information.
Can I customize Deskhero according to my company's needs?
Yes, Deskhero provides a REST API that allows you to integrate the platform with your existing systems and customize it according to your specific needs.
* This article provides an example of how a fictive company in the Wholesale of Non-Metal Plastics and Rubber Products industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
