Non-Metal Pro Wholesale Co. receives numerous customer inquiries every day about product details, order statuses, and shipping information. To handle these efficiently, the company uses Deskhero's ticket management feature. The AI system analyzes previous tickets and knowledge base articles to suggest replies, significantly reducing response time and improving customer satisfaction.
The company also uses Deskhero's custom fields and structured data lists to categorize and prioritize customer inquiries. This ensures that urgent and high-priority tickets are addressed first, leading to better customer service and higher customer retention rates.
Non-Metal Pro Wholesale Co. uses Deskhero's comprehensive search bar and AI capabilities to enhance the customer's self-service experience. By leveraging OpenAI Embeddings from previous tickets, uploaded files, and scraped website data, the AI system provides more relevant search results, enabling customers to find the information they need quickly and easily.
The company also uses Deskhero's website scraping feature to keep its knowledge base updated with the latest product information. The AI system automatically scrapes new data from the company's website and updates the knowledge base, reducing manual work and ensuring that customers always have access to the most current information.
Lastly, Non-Metal Pro Wholesale Co. integrates Deskhero with its existing systems using the platform's REST API. This creates a seamless workflow for the customer support team and enables the company to tailor the platform to its specific needs.
How does Deskhero's AI system suggest replies to customer inquiries?
Deskhero's AI system analyzes previous tickets and knowledge base articles to suggest replies. It uses OpenAI Embeddings to find relevant content, which is then sent through OpenAI's ChatGPT to generate suggested replies.
How does Deskhero's website scraping feature work?
Deskhero's AI system automatically scrapes new data from your company's website and updates the knowledge base. This ensures that your customers always have access to the most recent information.
Can I integrate Deskhero with my existing systems?
Yes, Deskhero provides a REST API that allows you to integrate the platform with your existing systems. This creates a seamless workflow for your customer support team and allows you to customize the platform according to your specific needs.
* This article provides an example of how a fictive company in the Wholesale of Non-Metal Plastics and Rubber Products industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
