GreenField Supplies receives a large number of customer inquiries every day. By utilizing Deskhero's AI capabilities, the company has automated the process of sorting and categorizing these tickets, resulting in quicker response times and increased customer satisfaction.
Deskhero's AI also generates suggested replies based on previous tickets and knowledge base articles. This feature has not only sped up the resolution process but also ensured that customers receive consistent and accurate responses.
The AI capabilities of Deskhero have also augmented GreenField Supplies' knowledge base. By leveraging OpenAI Embeddings from uploaded files such as policies, manuals, and presentations, the platform generates relevant content for the knowledge base, making it a comprehensive resource for both customers and support staff.
Deskhero's AI employs website scraping to gather useful data from GreenField Supplies' site and other relevant sources. This data is used to improve search results and provide more personalized customer support.
In summary, Deskhero's AI capabilities have significantly enhanced GreenField Supplies' customer support operations, leading to higher customer satisfaction and operational efficiency.
How does Deskhero's AI enhance ticket management?
Deskhero's AI automates the process of sorting and categorizing tickets, resulting in quicker response times and increased customer satisfaction. It also generates suggested replies based on previous tickets and knowledge base articles, speeding up the resolution process.
How does Deskhero's AI augment the knowledge base?
Deskhero's AI leverages OpenAI Embeddings from uploaded files such as policies, manuals, and presentations to generate relevant content for the knowledge base. This makes the knowledge base a comprehensive resource for both customers and support staff.
What is the function of website scraping in Deskhero's AI capabilities?
Website scraping allows Deskhero's AI to gather useful data from the company's site and other relevant sources. This data is used to improve search results and provide more personalized customer support.
* This article provides an example of how a fictive company in the Wholesale of agricultural implements industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
